Cookie policy

Introduction

This Cookie Policy explains what cookies, web beacons and similar technologies are, how we use them and what information we collect through them, how that information is used, and how you can control your cookie preferences.

We are committed to protecting you and any data (anonymous or otherwise) that we collect about you online. By using this website (https://www.venners.com) through any device, you agree that the terms outlined in this Cookie Policy, as well as all other terms and conditions hosted on this website, apply. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

For further information on how we use, store and keep your personal data secure, as well as to learn more about who we are, how you can contact us and how we process personal data, visit our Privacy Policy.

1. Definitions

Cookies

Cookies are small text files that are used to store small amounts of information. The cookies are stored on your device when the website is loaded on your browser. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

 

Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience. They help us make the website function properly, make the website more secure and provide a better user experience. They also help us understand how the website performs and allow us to analyse what works and where the website needs improvement.

 

You can accept or decline the cookies we collect at any time via the Cookie Declaration on our website. You can also manage your cookie preferences by modifying your browser settings so that your browser automatically declines all cookies or prompts you for a response each time a cookie is offered. Note that declining cookies may hinder a site’s performance and may not allow you to access all of a site’s features and services.

Web beacons

Web beacons are small graphic images, which are also known as ‘pixel tags’ or ‘clear GIFs’. These images are often transparent and may be included on our website, services, applications, messaging, and tools. They typically work in conjunction with cookies to identify our users and their behaviour. They are not used to access personally identifiable information.

 

Unlike cookies, you cannot decline web beacons. Nevertheless, setting your browser to decline cookies, or to prompt you for a response, will stop web beacons from tracking your activity.

Service providers

Service providers are companies that help us with various aspects of our business. This includes the provision of IT solutions such as website services, applications, advertisements and tools. We use some authorised service providers to show you relevant ads on our services and in other places on the internet. These service providers also place cookies on your device (third party cookies), plus collect information that assists them with identifying your device, such as IP address, or other unique or device identifiers.

2. How and why we use cookies on our website

In general, you may visit our website without identifying who you are or revealing any information about yourself. However, cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to use our website during future visits.

Our website uses first-party and third-party cookies for a number of purposes, as per those listed below. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and to help speed up your future interactions with our website.

Essential

Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics

These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data helps us understand and analyse how well the website performs and where it needs improvement.

Marketing

These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of any advertising campaigns. The information stored in these cookies may also be used by third-party advertising providers to show you adverts on other websites on the browser as well.

Functional

These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences

These cookies help us store your settings and browsing preferences, like language preferences, so that you have a better and more efficient experience on future visits to the website.

3. What types of cookies do we use?

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks, such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security, or basic functionality.

Persistent cookies

Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. We may uses persistent cookies in a few ways. We sometimes use persistent cookies to allow us to analyse customer visits to our site so we can improve the services.

First and Third party cookies

Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies, which you can read more about in our list of the cookies that we use.

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, and for ensuring the website security. These cookies don’t gather information about you for the purposes of marketing.

Performance cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages.

 

These cookies don’t collect information that identifies a visitor, although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how the website works, the user experience and to optimise our advertising.

 

By using our website you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information on how to do this you may wish to visit your browser help section guides which explain how this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari).

Functionality cookies

These cookies allow the website to remember choices you make. They may also be used to provide services you have requested such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.) and they do not track your browsing activity across other websites.

 

By using our website you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information on how to do this you may wish to visit your browser help section guides which explain how this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari).

Targeting cookies

Although not in use currently, we may partner with third parties and use ‘Targeting Cookies’. These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers.

 

These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioural advertising and those companies providing this advertising are working with the UK’s Internet Advertising Bureau to deliver more information to consumers.

 

By using our website you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. For more information on how to do this you may wish to visit your browser help section guides which explain how this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari).

4. What service providers do we use?

Third party cookies and web beacons 

Like any other website, Venners Ltd. uses authorised service providers who place cookies on your device and may use web beacons to identify your device. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

 

You can opt out of making your activity on our website available to Google Analytics by installing the Google Analytics opt out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this website service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

 

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular the device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile.

 

Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy. You can opt out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt out link.

Hubspot

We use Hubspot in order to better understand our users’ needs and to optimise this website service and experience. Hubspot is a technology service that helps us better understand our users’ experience (e.g. what pages they visit and when, the source from which they came, which links they choose to click, any forms they choose to fill in etc.) and this enables us to build and maintain our service with user feedback.

 

Hubspot uses cookies and other technologies to collect data on our users’ behaviour, which may in some cases be linked to personally identifiable data (e.g. when a user chooses to submit their personal data via one of our website forms in order to receive a quote).

 

You can learn more about the privacy practices and policies of Hubspot by visiting their Privacy Policy. Click here if you want to remove Hubspot’s tracking cookies from your browser. You can at any time change or withdraw your consent for Hubspot to collect any data via the Cookie Declaration on our website. For any personal data you choose to submit via Hubspot please refer to the Venners Privacy Policy.

Behavioural remarketing

Venners Ltd. uses remarketing services to advertise on third party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our website.

Google Ads

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page.

 

Google also recommends installing the Google Analytics Opt out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

 

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Twitter

Twitter remarketing service is provided by Twitter Inc. You can opt out from Twitter’s interest-based ads by following the instructions in this article. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page.

Facebook

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page.

 

To opt out from Facebook’s interest-based ads, follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.

 

You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe , or opt out using your mobile device settings.

 

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

Log files

Venners Ltd. follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

6. How can I manage my cookie preferences?

If you wish to restrict or block the cookies set by our website you should do this through the browser settings for each browser you use, on each device you use to access the internet. Please be aware that some of our services, will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. For more information on how to do this you may wish to visit your browser help section guides which explain how this is done in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari). Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers.

7. Contact Us

If you have any questions about our policy, please contact us.